Return and Exchange
Our Returns & Exchanges Policy
If you're not happy, we're not happy! At YottaKilo, we aim to please, so if you're not completely pleased with your order, we'll do whatever we can to make it better!
Read our policy below, follow the steps for the type of transaction you want to make, and remember, you can always contact us with any additional order or product-related questions or issues!
- All returns and exchange packages must be received back with original packing within 7 days of the date your order has been delivered. For international orders, packages must be received within 15 days of the date you received your order.
- Returns and exchange are processed within 5-7 business days after we received the return package.
- Refunds can only be issued to your original payment method. We are unable to switch refunds to a new or different payment method other than what was originally used on your order.
- Shipping is non-refundable, except in cases where we have made a shipping error.
- For exchange, we will issue the same amount of store credit once we receive your return package. You can use the store credit to purchase the correct item.
- Returns received after 7 days of the original order received date
- Returns received in damaged or worn condition
- Free gifts
- Items that are final sale and cannot be returned or exchanged